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Hello! While we're open to phone calls at 619-542-0761 (between 9am and 7pm), unless there's an urgency or email is difficult for you, we prefer to begin with email when possible; that way you have our undivided attention when we call you. Especially since you know how to scan shots...that's great! We'll likely have looked at your photos before we talk that way, which really helps make for a more useful discussion!
To get the best results for your scan to us:
1) Set the output file type to .JPG or .JPEG format (not pdf).
2) Please put the photo exactly in the corner, rather than haphazardly on the scan bed, so we don't have to rotate it.
3) For resolution, go with these guidelines:
a) To reproduce at the same size or smaller, scan at any option given between 420 and 480.
b) If you're looking to make your photo one or two sizes bigger (ie: 4x6 to 5x7
or 8x10),
scan at 600 instead.
Once you have these as .jpgs to send us:
Create a new email, setting the address to photos (at) FreshenYourPhoto (dot) com
Set the subject line to "FYP Scanned Photos: " plus your name (so we'll know it's not spam).
In the body of the note, include the following:
Your Name and Phone(s)
Email address
City (if in San Diego, your section of town instead)
The size of the original paper photo and, in the freshened version, same size or different?
How you heard about us (ie: referral, Google, Yelp, etc)
What is your photo need?
Here's a great example:
Each file needs to be attached to your note, not in the body of the note. We cannot open in-line photos to edit.
You may attach more than one image to the same email.
However, if the combined size of the shots is over 10M, your email might bounce and we'd never hear from you.
If this is the case, please split them into separate emails, keeping the total on each under 10M.
If any of the individual shots are over 10M, call for options on that.
Please note: FreshenYourPhoto rarely does your printing. Whether you are giving us paper to scan or
sending us digital images, the final results are freshened .jpg versions of the photo(s). From those, you
are welcome to post them online, email them to people, and (of course) print as many as you'd like at your
local drugstore, Costco, etc. for about half of what we would charge you to do the printing.
We occasionally make an exception to help clients who simply don't know how to get things printed nowadays.
This is a different model than many photographers who charge you for each printing and
keep the rights to the edited photos. We want the final version to be yours for your own permanent usage.
We're open to phone calls at 619-542-0761 as well between 9am and 7pm, but prefer to begin with email when possible. Thanks!
Lastly, if your shot is b/w, consider colorizing. Beyond just restoring a shot, you can see how it brings these precious moments
and people so much more life! Here's just one example of the many colorizations we've done (see more here):
