Hello! We're open to phone calls at 619-542-0761 as well between 9am and 7pm, but unless there's an urgency or email is difficult for you, we prefer to begin with email when possible so you have our undivided attention when we call you.
photos (at) FreshenYourPhoto (dot) com
Since you're looking to have a paper picture edited/restored, a good quality scan of it will eventually be needed for the best editing. But let's not let that hold us up.
Since you've said you cannot scan it, are you able to snap a cell phone photo of it and include with the note ? That can, at least, be a helpful starting point for talking about what we can do for you.
If you cannot do that either, just write and describe the situation.
Please set the subject line of your email to "FYP No Scanner: " plus your name (so we'll know it's not spam).
In the note, please include the following info:
Your Name and Phone(s)
City (if in San Diego, your section of town instead)
The size of the original paper photo and, in the freshened version, same size or different?
How you heard about us (ie: referral, Google, Yelp, etc)
What is your photo need?
Here's a great example:
Also, if you have a cell phone shot of the
picture for reference that you can attach (not in the body of the note), that can be helpful at first for an idea of the issue.
We cannot open in-line email photos in Photoshop like we can an attachment.
Note: We work by appointment so please don't just drop by; it's possible that we wouldn't be here to help you if you do.
Please note: FreshenYourPhoto rarely does your printing. Whether you are giving us paper to scan or
sending us digital images, the final results are freshened .jpg versions of the photo(s). From those, you
are welcome to post them online, email them to people, and (of course) print as many as you'd like at your
local drugstore, Costco, etc. for about half of what we would charge you to do the printing.
We occasionally make an exception to help clients who simply don't know how to get things printed nowadays.
This is a different model than many photographers who charge you for each printing and
keep the rights to the edited photos. We want the final version to be yours for your own permanent usage.
Lastly, if your shot is b/w, consider colorizing. Beyond just restoring a shot, you can see how it brings these precious moments
and people so much more life! Here's just one example of the many colorizations we've done (see more here):